Mind & Soul Therapy & Acupuncture (“we,” “us,” or “our”) respects your privacy. This Privacy Policy describes the information we collect through this website (mindandsoultherapy.org) and how we use and protect it. Because we provide healthcare services, we apply additional precautions described below.
Your use of this website is not consent to optional tracking. Optional analytics technologies load only after you affirmatively grant permission through our cookie consent banner or preference center. Continuing to browse, scrolling, or closing the banner does not constitute consent to optional tracking.
Information We Collect
- Information you provide: When you complete a contact or appointment request form, you may provide your name, email address, telephone number, the service you are interested in, and any comments you choose to share.
- Technical/device information: When optional analytics is enabled, we may collect limited, aggregated technical information such as device category (e.g., mobile vs. desktop), general geographic region (country/city level), and broad engagement metrics (such as how long a page was viewed). IP addresses are anonymized when collected.
- Information we do not collect through this website: We do not use this website to collect diagnoses, medications, symptoms, or detailed medical records. Do not submit protected health information through the website forms.
Contact Form Information
Information submitted through our contact form is forwarded to our office by email to respond to your inquiry. Please do not submit medical information, diagnoses, symptoms, medications, or other sensitive health information through this form.This form is intended for general inquiries and appointment requests only. Form contents are never shared with advertising platforms and are not included in analytics events.
Cookies & Analytics
We use a consent-based approach to cookies and tracking technologies:
- Essential technologies are necessary for the website to function and to provide security. These are always active and cannot be disabled.
- Analytics is optional. When you enable it, we use Google Analytics 4 with advertising features disabled, Google Signals disabled, IP anonymization on, and no User-ID or cross-platform identifiers. Analytics loads only after you grant permission and can be withdrawn at any time.
- Advertising/marketing trackers are not used on this website. We do not operate Meta/Facebook Pixel, Google Ads remarketing tags, TikTok, LinkedIn Insight Tag, or similar advertising trackers on this site.
See our Cookie Policy for the specific technologies used.
Healthcare-Related Privacy Precautions
- Analytics does not run at all on healthcare-sensitive pages (conditions, treatments, telehealth, contact, booking, supplements, blog, and similar). Google Analytics 4 is permitted only on a small allowlist of general, non-health pages such as the homepage and About page.
- We do not build advertising or remarketing audiences based on visits to health-condition, treatment, telehealth, or appointment pages.
- No session recording or heatmap tools are used on this website.
- Contact and appointment form contents are not transmitted to analytics or advertising services.
How Cookie Consent Works
On your first visit we show a privacy banner offering three choices: Accept Optional Cookies, Reject Non-Essential, and Manage Preferences. “Reject Non-Essential” is as easy to select as “Accept.” We do not use pre-checked consent boxes, and we do not treat scrolling, continued browsing, closing the banner, or using the website as consent. Your choice is stored locally on your device. You can change or withdraw consent at any time using the “Cookie Preferences” link in the footer.
Third-Party Service Providers
- Base44 — hosts this website and its forms and stores form submissions securely on our behalf.
- Google Analytics 4 — optional, privacy-safe analytics only, loaded after consent with advertising features disabled.
- Tebra — online scheduling; you are directed to Tebra’s own website when you choose to book, at which point Tebra’s privacy policy applies.
- Google Maps — a map embed on our contact page loads only when you click “Load Map.”
Data Retention, Security & Children’s Privacy
Form submissions are retained only as long as necessary to respond to your request and for record-keeping required of a healthcare practice. This website is not directed to children under 13, and we do not knowingly collect personal information from children through this website. We use HTTPS across the entire site and do not expose API keys, tokens, or credentials in client-side code.
Your Privacy Rights
You may request access to, correction of, or deletion of personal information you have provided through this website, and you may withdraw consent to optional analytics at any time. To exercise these rights, contact us using the information below.
Not a HIPAA Compliance Claim
This website is not a HIPAA-covered tool for transmitting protected health information. This Privacy Policy does not claim that the website is “HIPAA compliant.” For clinical care, we use secure, compliant systems separate from this website. Please do not submit protected health information through this website’s forms.
Contact Us
Mind & Soul Therapy & Acupuncture
7600 SW 57th Ave, Suite 102, South Miami, FL 33143
Phone: 305-456-1014
Email: administration@mindandsoultherapy.com
For questions about this Privacy Policy or our privacy practices, please contact our office. For legal questions regarding healthcare privacy compliance, consult a qualified healthcare/privacy attorney.